Congratulations once again to our Chief Customer Officer Elizabeth Brockey for her inclusion in The Software Report’s prestigious Top Women Leaders in SaaS of 2020!! We are extremely proud of Elizabeth, as this is the third year in a row she has received this honor!
To quote from this year’s report:
“This year’s awardees are recognized for their performance within their roles, their ability to foster innovation and growth, and their expertise in SaaS solutions. These individuals have made profound contributions in strategy, operations, marketing, human resources, business development, and other areas. Their insight and guidance continues to spur new initiatives, mobilize funding, and leverage strategic partnerships, in turn allowing their companies to thrive.”
Here are just some of the things that set Liz apart and why she continues to be recognized for her leadership and vision. As Chief Customer Officer for Simpli.fi, she oversees department operations for over 130 employees, while executing strategic initiatives to drive company growth and foster innovation. She understands the importance of fostering a culture of leadership throughout all levels of an organization as the key to creating happy employees and a stable company. As a true servant-leader, she focuses primarily on the growth and well-being of her employees first and helps her team develop and perform as successfully as possible.
And even with the present challenges, over the past year Liz has been able to move the needle of the company’s NPS score exponentially higher, while continuing to grow the team and manage the onboarding of new team members to feel a part of the team for their overall success at Simpli.fi. Along with moving the NPS score higher, Liz and the executive team have cut the attrition rate in half, making it substantially lower than the industry standard. Liz and her teams are focused on making sure the clients are successful while making sure they’re getting what they need from the company which is the team’s top priority at Simpli.fi.
In addition to Liz’s continuation of success of her teams and clients, she humbly uses her professional skills in a different capacity to benefit various nonprofits and community organizations. She and her team developed a “Giving Back” initiative for the employees of Simpli.fi, which features several volunteer opportunities for the Fort Worth Como Community. Her team’s volunteer efforts include contributing and serving at the Como Food Pantry on a monthly basis, facilitating school supply drives and fundraising for year-round programming. Liz continues to find value in corporate social responsibility programs, as she has found that they can make all the difference in cultivating leadership skills and planning for future success, which is the ultimate reason as to why Liz is deserving of this award.
Please join us in congratulating Liz on this honor, and on her dedication to and continued successes with Simpli.fi. To learn more about The SaaS report and others included on the list, please click here.