1. CHANGES TO THIS POLICY
2. INFORMATION WE COLLECT
Users can browse the Site without logging in or actively providing any Personal Information. Providing Personal Information, such as by registering for an account, is necessary to become an Advertising Customer and to access certain features and services available on the Site. For example, we will request the name, contact information, company information, and payment information of Advertising Customers. When users register and log in as Advertising Customers, we collect an email address and password. When users request a demo or otherwise contact us with inquiries, we collect the Personal Information needed to respond like a name, email address, and phone number. When users connect to the Site from a social media platform, we collect the Personal Information you have provided to that particular social media platform in accordance with the social media platform’s privacy practices and your settings on that platform.
Users can also register as an Advertising Customer and pay for our services by phone. When users call to register, we collect your name, contact information, company information, and payment information to enable us to process the transaction and set up and manage the user’s account.
It is your choice whether or not to provide us with the Personal Information described above. If you do not provide the necessary Personal Information you will not be able to become an Advertising Customer and you will not be able to access our advertising services or other services available on the Site. We also will have no way to respond to your questions or inquiries or to provide a demo or other requested services.
When users access or browse our Site, we collect certain information automatically including IP addresses and cookie identifiers, regardless of whether the user is logged in or an Advertising Customer. We collect information about your device and your visit(s), such as browser type and version, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
3. HOW WE USE COLLECTED INFORMATION
We use the information we collect to operate and improve our business and provide the services you have requested, such as to receive information about our products and services, to become and to interact with us as an Advertising Customer, to process your billings, for our legal compliance, to be contacted in regard to an employment opportunity or to provide you with customer service. We also use information to learn about how users browse, navigate, and interact with our site, to analyze trends, to identify and address errors or issues that may impair or restrict the Site’s functionality, and to deliver more relevant advertising. We may send you marketing materials, including by using your email address to send you email updates and promotional materials from or about Simplifi if you are a U.S. resident or if you are an E.U. resident and have opted in to receive promotional emails. You may unsubscribe from promotional emails at any time and/or opt out of targeted advertising as described in the “Your Choices” section below.
4. INFORMATION SHARING AND DISCLOSURE
We will not sell, trade or share your Personal Information with other companies for their direct marketing purposes, unless we have your consent.
We may share the information we collect with other parties for other reasons, including the following:
- With our affiliates and third party vendors who provide services on our behalf, such as an email marketing company who distributes our newsletters to our users, and our third party payment processors who process your transactions. These companies are authorized to use your Personal Information only as necessary to provide these services to us.
- Simplifi may also disclose any information if required to do so by law or in the good faith belief that such action is necessary to: (1) comply with the law or comply with legal process served on Simplifi, (2) protect and defend the rights or property of Simplifi; (3) protect the personal safety of users of Simplifi, its Site and other services, or the public; (4) provide updates and services that may be of interest to the user; or (5) prevent online fraud or other cyber threats, for example through an online threat exchange, or to report, detect and/or prevent security events.
- Simplifi is required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
- We may disclose Personal Information with your consent.
5. SALE OF ASSETS
In the event that Simplifi is involved in a merger, acquisition, or sale of all or a portion of its assets, including in bankruptcy, we reserve the right to include, disclose and transfer any or all stored Personal Information and other data among the assets transferred to the acquiring company. If this occurs, you will be notified via email and/or a prominent notice on our Site of any change in ownership or material changes in uses of your Personal Information, as well as any choices you may have regarding your Personal Information.
6. YOUR CHOICES
You may unsubscribe from Simplifi’s promotional emails at any time by clicking “unsubscribe” on the emails you receive from us.
Opting Out of Simplifi Targeted Advertising on Your Browser
Simplifi is a member of the Network Advertising Initiative (NAI) and adheres to the NAI Code of Conduct. Additional information on the NAI and its code can be viewed at http://www.networkadvertising.org/code-enforcement/code.
Simplifi also licenses the AdChoices icon from the Digital Advertising Alliance (“DAA”) at http://digitaladvertisingalliance.org/ and the DAAC at http://youradchoices.ca for the purpose of providing enhanced notice and to inform users when they are being behaviorally targeted and to provide an opportunity to opt out.
Simplifi makes every effort to ensure adherence to the self-regulatory principles of the DAA and the DAAC.
Do Not Track
We currently honor Do Not Track signals transmitted by browsers by treating this signal as an opt out of interest-based advertising.
Third-Party Targeted Advertising
We partner with one or more third parties to display advertising on our Site and/or to manage our advertising on other sites. Such third parties may use technologies such as cookies to gather information about your activities on this Site and other unrelated sites over time in order to provide you with more relevant advertising based upon your browsing activities and interests. This is called interest-based advertising. Simpli.fi complies with the Digital Advertising Alliance Self-Regulatory Principles and the NAI Code of Conduct in connection with this activity on our Site. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out with respect to companies participating in industry self-regulation by clicking http://optout.networkadvertising.org/?c=1 or http://preferences-mgr.truste.com/, or if located in the European Union click http://www.youronlinechoices.eu/. Please note this does not opt you out of being served ads. You will continue to receive ads, but they will not be targeted based on your browsing activity.
7. ACCESSING YOUR INFORMATION
You may request to access your Personal Information that we hold, as well as to correct, amend or delete information when it is inaccurate, or has been processed in violation of the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) or when otherwise required by law. To make such requests, please contact us at email@example.com. We will respond to these requests in accordance with the laws that apply to you and within a reasonable timeframe. You can help us maintain the accuracy of your information by notifying us of any changes to your information. We may deny a request in some cases when permitted by law, such as when the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy in the case in question, or where the rights of persons other than the individual would be violated.
8. INTERNATIONAL OR CROSS-BORDER TRANSFER OF YOUR PERSONAL INFORMATION
By providing Personal Information and/or by communicating with us by email, you acknowledge and expressly consent to our processing and disclosure of your Personal Information outside your country. The Personal Information of users who are located outside the U.S. may be transferred to the U.S., where our servers are located and where it will be processed and stored on servers in the U.S. By accessing the Site, using Advertising Services, providing Personal Information or sending us email, you expressly and unambiguously agree to such transfer, processing, storage and disclosure in countries outside your own. Individuals from the European Union, United Kingdom, and Switzerland, please see the section below on “Cross-Border Transfers from Europe” for more information.
9. EU DATA SUBJECTS: PROCESSING OF PERSONAL INFORMATION
We process Personal Information with your consent. On other occasions, we may process Personal Information when we need to do so to fulfill a contract (for example, for billing purposes) or where required to do this by law. If necessary, we may also process Personal Information when it is in our legitimate interests to do this (e.g., for auditing purposes or for fraud detection) and when these interests are not overridden by your data protection rights.
EU data subjects may have rights to access, portability, to revoke consent, to correct, delete, and/or object to or restrict processing of the Personal Information you provide to us. You can email a request to us at firstname.lastname@example.org. We will respond to your request in a reasonable timeframe and in accordance with the law that applies to you. Sometimes a request in relation to your Personal Information may not apply to certain information, such as information we may keep to comply with legal requirements.
Additionally, you have the right to lodge a complaint against us. To do so, contact the supervisory authority in your country of residence.
10. CROSS-BORDER TRANSFERS FROM EUROPE
To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted, as described more fully on the Data Privacy Framework website here: https://www.dataprivacyframework.gov/s/article/How-to-Submit-a-Complaint-Relating-to-a-Participating-Organization-s-Compliance-with-the-DPF-Principles-dpf
11. RIGHTS FOR CALIFORNIA RESIDENTS
California Advertising Customers have certain rights under state law with respect to Personal Information processed by Simplifi. This section contains disclosures required by the California Privacy Rights Act (“CPRA”), applies solely to Personal Information subject to the CPRA including offline data, and explains rights that may be available to you.
Personal Information We Collect and Disclose for a Business Purpose
In the past 12 months, we have collected, and disclosed to third parties, the following categories of Personal Information about Advertising Customers, for our business or commercial purposes:
- Personal and online identifiers (such as first and last name, email address, postal address, or unique online identifiers)
- Commercial information, including records of products or services purchased, obtained, or considered
- Internet or other electronic network activity information (such as browsing history, search history, interactions with a website, email, application, or advertisement)
- Geolocation information (such as general location derived from an IP address)
- Professional or employment-related information
Categories of Sources
We collect this Personal Information from the following categories of sources:
- Our Advertising Customers;
- Our service providers;
- Affiliates not under the Simplifi brand; and
- Third party data providers.
Categories of Recipients
We do not sell Personal Information about our Advertising Customers for money or other consideration. We “share” (as defined by the CPRA) online identifiers and Internet/network activity information by allowing third-party advertising partners to collect such information on our Site for interest-based advertising (also called cross-context behavioral advertising).
Why We Collect, Use, and Disclose Personal Information
Your Rights Regarding Personal Information
If you are an Advertising Customer who is a California resident, you may exercise the following rights regarding Personal Information, subject to certain exceptions and limitations:
- The right to confirm whether Simplifi is processing Personal Information about you.
- The right to correct inaccuracies in the Personal Information we have collected about you.
- The right to know the categories and specific pieces of Personal Information we collect, use, disclose, and sell about you, the categories of sources from which we collected Personal Information, our purposes for collecting or selling Personal Information, the categories of Personal Information that we have either sold or disclosed for a business purpose, and the categories of third parties with which we have shared Personal Information.
- The right to request that we delete the Personal Information we have collected about you.
- The right to opt out of the sharing of Personal Information for targeted advertising. Please note that if you opt out of certain practices, we may be unable to provide you with some services.
- The right not to receive discriminatory treatment for the exercise of the above privacy rights.
To exercise any of the above rights, please contact us using the following information and submit the required verifying information, as further described below:
- By email at email@example.com
- By phone at 800.840.0768
With respect to Advertising Customers, Simplifi does not process Personal Information that is considered sensitive under the CPRA.
Verification Process and Required Information
We may need to request additional information from you to verify your identity or understand the scope of your request, although you will not be required to create an account with us to submit a request or have it fulfilled. Typically, we request your name, business email address, and business phone number to process your request.
If you are a California resident, you may designate an authorized agent to make a request on your behalf by verifying your identity and providing the agent with written permission to make a request on your behalf. An authorized agent may submit a request through the methods provided above.
Minors’ Right to Opt In
Only adults are permitted to be Advertising Customers. We do not knowingly sell, or share for interest-based advertising, Personal Information about minors under 16 years of age.
12. THIRD-PARTY LINKS AND TOOLS
Social Media Features
Our Site includes social media plug-ins which are interactive mini-programs that run on our Site. These features may allow the third parties that offer the features to collect information such as your IP address, which page you are visiting on our Site, and other data. Social media features are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy statement of the company providing it. Our Site is not sponsored or endorsed by LinkedIn, Facebook, Twitter, Google+ or YouTube or other third party websites, which are trademarked and owned by third parties and not by us.
Links to Other Sites; Transactions with Third Parties
13. DATA RETENTION
We will retain the information you provide to the Site for as long as your account is active, as needed to provide you services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Simplifi uses commercially reasonable physical, managerial, and technical safeguards designed to preserve the integrity and security of your personal information and to protect it against loss or unauthorized use or disclosure.
15. CONTACT US
Chief Privacy Officer
c/o Paul Harrison, CTO
Simplifi Holdings LLC
128 East Exchange Avenue, Suite 700
Fort Worth, TX 76164
The controller of Personal Information collected through the Site is:
Simpli.fi Holdings, LLC
128 East Exchange Avenue, Suite 700
Fort Worth, TX 76164 USA